[Overseas customers] In-store purchase reservation

This is a reservation window for in-store purchases exclusively for customers overseas.
（こちらは海外のお客様専用の購入予約窓口です。）

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To prevent double bookings, please make sure to only make one reservation per person.
After submitting the form below, our reservation staff will contact you by email.
Please note that your reservation is not complete just by submitting the form.
Cancellations are not possible, so please check the details before sending.

* Please note that we cannot respond to email inquiries via telephone.
* Inquiries made outside of business hours, on weekends, holidays, during the New Year holidays, etc. will be responded to in the order they are received from the next business day.

Frequently Asked Questions >>

Notice of Holiday Closure

Please note that we will not be responding to emails between September 19 and 23 due to the holidays.
We will reply in the order received starting on the 24th.
If your desired visit date is too close to make a reservation, we may be unable to accommodate your request. We appreciate your understanding.

Important Notice Regarding Reservations at Seibu Shibuya

Seibu Shibuya will close on Wednesday, September 30, 2026.
Consequently, we will no longer accept reservations for dates on or after Thursday, September 1, 2026.
We appreciate your understanding.

 

FAQ

  1. Enter the required information and submit the form on this page.
  2. You will receive an automated email from our system confirming that your form has been submitted.
    *Please note that your reservation is not complete at this stage.
  3. Our reservation staff will contact you by email regarding your reservation.
    *Due to the high volume of reservations at this time, it may take up to 10 days for our staff to contact you.
  4. Reply to the email from our reservation staff. Your reservation will be confirmed once you receive a reservation confirmation email.

Please submit your reservation request well in advance of your desired date.

No. Your reservation is not confirmed just by submitting the form.
After reviewing your application, our reservation staff will contact you by email to confirm your reservation. Please wait for an email from our reservation staff.

Our reservation staff will contact you by email in the order applications are received, after reviewing the details of your application.
Please note that it may take some time to receive a response when we have a high volume of applications.

First, please check your spam or junk mail folder.If you find the email in your spam or junk mail folder, please change your email settings so that you can receive future emails regarding your reservation.

If you cannot find the email in your spam or junk mail folder, the email address entered on the form may be incorrect.
In this case, please submit the form again using the correct email address.

As stock availability is constantly changing, we are unable to answer inquiries about whether a product is currently in stock at a store.

If you have decided on the product you would like to reserve, as well as your desired date, time, and pickup location, please submit the form by selecting your desired date, pickup location, and product.
Our reservation staff will check the availability and contact you by email regarding your reservation.
If the requested product is unavailable, such as due to discontinuation, we will provide an alternative option.